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rental collection

Management Experience

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Management Difference

TENANT SELECTION

Prospective tenants must supply all information requested on our extensive application forms. We phone all referees supplied, including past landlords and employers, etc. We are also members of TICA, the registry of defaulting tenants Australia-wide where all prospective tenants are checked for any previous defaults. Tenants whose information reaches the standard we require, are then selected and their details passed on to you for your final approval.

SECURITY BOND

At the commencement of the tenancy a security bond is collected and lodged at the Tenancies Branch of the Consumer Business Services. For rental values under $250 per week, 4 weeks bond is required from the tenant. For rentals that value over $250 per week, 6 weeks bond is collected from the tenant.

MAINTENANCE AND REPAIRS

All trades-people that engage in business with Refined Real Estate have the required licenses and insurances necessary to operate. Tenants report all maintenance to Refined Real Estate and if required, we contact you. You may prefer to use your own trades people, or alternatively, do the maintenance yourself.

INITIAL & FINAL INSPECTIONS

An initial inspection is carried out prior to the tenant taking possession of the property. This is a complete report on the condition of the property and a brief description of all fixtures and fittings. The tenants receive a copy and must sign off on it. This inspection is used as a guide for the final inspection, which occurs at the end of the tenancy and assists in indicating any damage that has occurred to the property that may require compensation from the tenant.

ROUTINE INSPECTIONS

Routine inspections are carried out quarterly (every four months) and a comprehensive report, including photographs, are sent to you. Any maintenance of an urgent nature are reported to you immediately after the inspection to enable us to take the necessary action.

INSURANCE

We can arrange landlord income protection insurance for your property and make any claims necessary on your behalf. Please refer to insurance information pack.

WATER RATES

We can charge all water usage and supply charges (where applicable) direct to the tenant(s) as per your management agreement.

ACCOUNTS

We can pay all accounts pertaining to your investment property such as water rates, council rates, maintenance, etc and copies of all invoices paid on your behalf can be sent to you if required.

LANDLORD PAYMENTS

Payments are made by direct transfer into your bank account twice per month on the 14th and 28th.

FINANCIAL STATEMENTS

On the 28th of each month, a financial statement is issued by your choice of mail or e-mail. Your financial statement details rent collected, outgoings, agents fees, charges and monies forwarded to your bank for that month. At the end of the financial year, a financial statement with details of all transactions for the year will be issued to you.

ARREARS

Rent arrears are checked daily and followed up with appropriate action. Phone calls, letters or legal forms are actioned according to the situation, to ensure that rental payments are kept up-to-date.

Property Management Team

STELLA PYMAN

STELLA PYMAN

Senior Property Manager

JOANNE PANDOS

JOANNE PANDOS

Senior Property Manager

JOLANTA FABIAN

JOLANTA FABIAN

Property Manager